Sometimes our messages get caught by mail filters and in some cases e-mail addresses get mistyped. Please try requesting it again here, and if it still doesn't arrive, let us know so we can activate the account for you.
If you just want one image, we have an instant download option for you for USD $10. However, if you need more images, you can save a lot with our prepaid- and subscription plans. Prepaid prices are based on download size and range between USD $1-$15 per image. Subscription downloads can cost as low as 20 cents. We accept all major credit cards, PayPal and Skrill payments, Sofort, iDeal and many other local options, and last but not least wire transfers. For more information please refer to our detailed Price guide which will also help you choose the best payment plan for your needs.
If you are unsure what size to download for your project, please check out this simple chart For web use size M should be fine, for print purposes we recommend at least size XL.
All of our images are royalty free, which means you only have to pay for them once and you can use them as many times as you like. The standard license covers most uses, but there are some exceptions, so make sure you check out our License comparison page. For more information visit our Image license agreement. If you are still unsure, feel free to contact us and we'll gladly help!
The images on Stockfresh are offered in a "what you see is what you get" fashion, which means you will get the exact same file as you see on the preview, including all the text — even if it's just a placeholder —, except in bigger size and in much higher quality. Of course the "Stockfresh" watermarks are NOT included in the downloaded files.
JPG files — Stockfresh offers automatic JPG renderings of all vector files. Depending on the image, JPG versions of vectors might not prove to be useful. In some cases editing and removing text or backgrounds from images can be complicated and you'll need advanced image editing skills and software (eg. Adobe Photoshop) to do it, since it's not possible to edit text inline in a flattened JPG file, and backgrounds might be too colorful and difficult to isolate.
EPS vectors — You can edit or remove any element from a vector file easily with Adobe Illustrator. Text elements are generally converted to curves and are often not editable inline. However, if you have the right typefaces, you will be able to replace the text elements with yours. EPS files cannot be edited properly in Photoshop since they are rasterized during import.
No need to worry. There are plenty of free image editors online, some of them are actually quite capable and impressive! We recommend doing a Google search for "free image editor online" and you'll definitely find one that you like in less than 5 minutes.
When clicking on Download links, files are automatically saved to your default browser download location (such as your desktop or a "Downloads" folder), and their name always starts with "stockfresh_". Vectors and multiple files are always zipped together. To open these files you will need some kind of extraction tool, but these days they are built into operating systems by default, so you will simply need to click or double click on the downloaded files to open them (depending on which OS you use).
If you can't find the files on your computer for some reason, they seem to be damaged or can't be opened, please go to your Download history to try to get them again first. You can do this even if you don't have a regular account, just check the e-mail you received after your purchase for more information. If this doesn't work, we will fix it for you or give a refund. You can use Stockfresh with confidence.
If the downloaded image seems to have a Stockfresh watermark, you are not looking at the right file, but the preview you downloaded earlier. To get the right file, please follow the steps in the previous paragraph.
We use leading 3rd party services such as Braintree, PayPal and Skrill to handle payments for us. Although purchases are almost always processed instantly, occasionally you may experience short delays. However, if you still don't have any credits on your account after a few minutes, let us know and we'll look into the issue as soon as we can.
When a transaction gets declined, it's usually done by the customer's card issuer / bank. Unfortunately they never go into too much detail about why it happened. In these cases the best solution is to try again with another processor, so if the built-in payment page doesn't work, simply select PayPal or Skrill during checkout and use their own credit card form to pay. If it still doesn't work, let us know and / or contact your bank.
If you paid via PayPal, occasionally it may take some time for them to confirm the transaction and you will need to wait for a bit. It is also possible that you have more than one account with us (often one of them created with Facebook or Google), and the purchase is on the other account. Please sign in with that account to access your downloads. Check the e-mail address on the purchase receipt to find out which account it is, and if you have no idea, let us know and we'll find out.
Don't worry if Photoshop displays a different DPI value in the Image properties window. If you set the resolution to 300 DPI without selecting image resampling, you should see the correct printing size instantly. Please rest assured that the file you downloaded WILL ALWAYS print at the size displayed on the preview page, we guarantee it.
Sure, let us know and we'll fix it for you.
Sure, please go to your account to download a printable PDF invoice.
We are always looking for artists whose work stands out of the crowd. If you are interested in selling your work with us, please sign up here.
After becoming a contributor, the fastest and most convenient way to upload your work is using our FTP server, but you can use our browser uploader as well. Just copy your images and use our powerful Bulk editor tool to add metadata and releases to them. If you have IPTC metadata embedded in your files, your job gets even more easier as the site automatically reads everything. Before getting started, we encourage you to read our detailed Upload guide.
Do you have a large portfolio of exceptionally good images with embedded metadata? We can get your work online easily. Contact us if you want to leave uploading to us.
Due to the high number of applications and submissions we receive, we cannot predict how long it will take to process your images, but we try to do our best to get them online as soon as possible.
For specific rejection reasons please go to your Rejected folder on the My images page. You'll find them under the red status indicators corresponding the images. To minimize the number of rejections, make sure you read our Upload guide first.
To delete a file, please go to My images, search for its number in the local search form, then tick the image and click on the "Delete selected" button below.
We pay contributors online, via PayPal and Skrill. If your earnings have reached $50, you can request a payout on your Earnings page. Earnings are normally sent every Monday, unless there's a holiday.
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If you have trouble with your password, please go to your Profile and type your current password again twice, this will fix the issue.
If you still have trouble, please contact us.
If you'd like to earn money by spreading the word about Stockfresh, please sign up here!
We pay affiliates online, via PayPal and Skrill. If your earnings have reached $50, you can request a payout on your Earnings page. Earnings are normally sent every Monday, unless there's a holiday.
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Hey there! Sign up now and save 20% on your next purchase!Fill out the form below to take advantage of this special offer.Why choose Stockfresh?MILLIONS of high quality photos and vectors in a rapidly growing collectionGreat prices and flexible prepaid / subscription plans Powerful search options and easy to use UI in 15 languages Friendly, flexible and attentive customer service Fast and secure payments via credit/debit cards, PayPal, Skrill or banks ... and much, much more! |